Terms & Conditions

Payment Terms

We accept payment by Visa, Mastercard, Delta, Switch, JCB, American Express, Personal Cheque (Please allow up to 14 days for personal and business cheques to clear – Express clearing is available for a small charge), Bankers Transfer/Draft, Postal or Money Orders or Cash. Personal Finance is available for purchases over £299 subject to status (Please Note! Finance only available to UK residents). To pay by cheque or bankers draft, simply continue through to the checkout and click on the payment option for details on how to do this.

Please telephone 0191 487 9317 for further details.



Most orders will be dispatched within 24 hours of receipt, pending stock availability at the time of order. In the event an item is out of stock we will update your online account to advise of a new delivery date, or offer an alternative where applicable. (Please note we do not charge your card if goods are not available).

Orders are shipped by a national courier network and are insured against loss or damage until signed for by you.

Please Note! Before you sign for delivery, please inspect the item or items and note any damage on the driver’s docket (e.g. if the box is damaged in anyway mark box damaged and signed for un-opened). Damaged or missing items must be reported with in 24 hours.

Sorry!.. But for security reasons it is not possible for you to collect from the courier depot, the goods must be delivered to you.

Delivery is during normal working hours and normally by 2-day courier (England & Wales only, parts of Scotland, Ireland and Channel Isles take longer) but please allow up to 7 working days for delivery.


What if my package is not delivered?

If you are not in when the courier attempts to deliver they will put a card through your door, including a contact telephone number, so that you can re-arrange delivery.

Please Note! The courier will only do this twice, after two failed attempts the goods are returned to ourselves and there will be another delivery charge applied to your order for the third attempt.  If you need to change the delivery address after an attempted delivery failure, there will be an extra charge if the new delivery address is in a different is in a different postcode area.  Please note that this is not a penalty charge, but simply a consequence of the couriers incurring extra expense as a result of re-shipping the item to a different depot for delivery.

Orders that are returned by the courier to Sounds Live as a result of either an incomplete or incorrect address, which was provided by the customer, will only be re-sent at the customer’s expense. Additionally, orders that are abandoned by the customer, for whatever reason, will not be returned to the customer and will only be re-sent at the customer’s expense.


How do I return an item?

To allow for the efficient processing of all returns, please follow the returns procedure outlined within Help & FAQ’s prior to returning an item. This system has been designed to enable all returned to be clearly identified upon receipt at our warehouse and also to aid in their processing.

If returning an item for a warranty repair, please ensure that the goods are returned in either their original packaging, or if not that they are safely and securely packaged. Please note that Sounds Live cannot accept liability for goods damaged by couriers as a result of either inadequate or insufficient packaging provided by you the customer.

Please return all items relating to cancelled orders, i.e. as per the Distance Selling Regulations 2000, in their original packaging, along with all accessories, (e.g. manuals. Leads, remote controls, power suppliers, etc.). Otherwise this may effect any refunded amount.



We can not warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with the manufactures or ourselves before ordering.

EU Customers: All prices quoted include VAT at the current rate of 20%.

Non-EU Customers: Please contact us for a VAT exclusive price. Note: Non-EU Customers are responsible for the cost of any import duty that may apply at the country of destination.

All goods remain the property of Sounds Live (Newcastle) Ltd until paid for in full.


Consumer Protection

In accordance with the consumer protection (Distance Selling) regulations 2000, the consumer has seven working days in which to cancel the contract of sale. Please note that after this period, in absence of a cancellation notice, a contract of sale is formed, subject to the Sales of Goods act 1979.

Please inform us of any issues, for example non-functionality or incorrect shipping, within the period allowed to the customer under the terms and conditions of the Distance Selling Regulations 2000. Also, note that software may only be returned under the Distance Selling Regulations if unopened.

Consumers that decide to cancel the contract of sale within the 7-day period are liable for carriage costs and, as per the Distance Selling Regulations 2000, operate under a duty of care. Therefore, consumers are responsible for the condition of returned goods.

These terms and conditions do not affect your statutory rights. All goods are sold subject to the following: The Sales of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977, E&OE and the Distance Selling (Act) Regulations 2000 and remain the property of Sounds Live (Newcastle) Ltd until paid for in full.


WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

  • Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Sounds Live (Newcastle) Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new Guitar from us we would accept their old Guitar free of charge and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Note that for purchases made via on-line or telephone sales, customers are responsible for covering carriage costs (minimum collection cost of £30 applies).

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:


Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Click Here For WEEE Explained